LogChimp Privacy Policy

Effective Date: January 17, 2026

This Privacy Policy explains how Shinkly Private Limited and its subsidiaries ("LogChimp," "we", "us" and "our") collect, use and share information, including information relating to an identified or identifiable natural person ("personal data" or "personal information") from our customers or users ("you" and "your") when you use, or demo, LogChimp's products such as LogChimp Self-Managed Software, or any other services maintained by LogChimp for use by our customers or users, such as Support Services (together the "Products").

1. Information We Collect

We may collect the following information:

Account Information

Name
Email address
Company name (optional)

Billing Information

Billing details necessary to process payments (Note: Payment details are handled by third-party payment processors; LogChimp does not store full payment card data.)

Technical Information

IP address
Browser and device information
Usage logs related to the dashboard

2. How We Use Information

We use your information to:

Create and manage your account
Process license key purchases
Provide customer support
Improve the Service
Communicate important updates

3. Self-Hosted Data

LogChimp does not collect or access content, user data, or feedback data stored in your self-hosted LogChimp instance. All such data remains under your control.

If you explicitly enable telemetry, LogChimp may collect limited, non-content technical data (such as version, feature usage, or system metadata) solely for product improvement.

Additionally, error logs or diagnostic information may be collected only if you choose to share them with LogChimp for troubleshooting or support purposes.

We do not sell your personal data.

We may share information with:

Payment processors (for billing)
Service providers assisting with infrastructure or support
Authorities if required by law

5. Data Retention

We retain personal information only as long as necessary to:

Maintain your account
Comply with legal obligations
Resolve disputes

You may request deletion of your account data, subject to legal requirements.

6. Security

We take reasonable measures to protect your information, but no system is completely secure. You use the Service at your own risk.

7. Your Rights

Access your personal data
Correct inaccurate data
Request deletion of your data

Requests can be made by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

9. Contact

For questions about this Privacy Policy, contact: Email: opensource@codecarrot.net

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